Kent is great to work with. He came out to take some notes so he could give me a quote for a new well pump and was nice enough to first give me some things to try to troubleshoot our low water pressure issue first. Sure enough the pipe coming out of the pressure tank was clogged up with rust. His free advice helped me avoid several thousands of dollars for a new well pump or hooking up to city water (others I called gave no such suggestions, they just wanted to start replacing things without truly understanding the root cause of the problem). I appreciate that he wanted me to try a few things to make sure we were fixing the issue properly before unnecessarily replacing the pump.
The first time we called, we let them know that prior exprience with our issue required 2 spools to reach the clog of roots. They showed up with only one spool, letting us know the issue was probably not fixed. The bill came, which was almost twice as much as our previous Mort's Inc. bill was, and when we called to voice our displeasure, all we got was an explanation of the bill. A month later, we had to call again because the issue was not resolved. Again, we called and expressed our issue with paying more for a problem that was never solved, especially since we let them know ahead of time to bring 2 spools and they did not. The only thing they did to reconcile was send one guy instead of 2 to cut back on labor costs. The one they sent was belittling and snarky, and we will never make the mistake of calling Mort's Water Company again.
Very helpful
Mort S Water Company is a US Plumber based in Latimer, Iowa. Mort S Water Company is located at 1410 Gull Ave, Latimer, IA 50452, USA.
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